Refund policy

Refund Policy

At KidyBay, customer satisfaction is our priority.

Returns

You may request a return within 10 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In its original packaging
• Accompanied by proof of purchase

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, certain baby products that have been opened or used may not be eligible for return.

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Contact Us

For return or refund requests, please contact us through our Contact Us page.

Thank you for shopping with KidyBay.